Frequently Asked Questions

The key difference between sugaring and waxing is the ingredients and technique. Sugaring uses an all-natural paste made from just sugar, lemon, and water, applied at body temperature and removed in the direction of hair growth. This means less breakage, less pain, and less irritation compared to traditional waxing. Waxing uses resin-based formulas applied warm and removed against the direction of hair growth using cloth strips (soft wax) or by peeling directly (hard wax). Both methods deliver smooth results lasting 3-6 weeks, but sugaring tends to be gentler on sensitive skin and causes fewer ingrown hairs. Sugaring also exfoliates the skin during the process. At Veloura, our estheticians will recommend the best method based on your skin type, hair texture, and the treatment area.

The best hair removal method depends on your skin type, hair texture, and the area being treated. Sugaring is ideal if you have sensitive skin, eczema-prone skin, or are looking for an all-natural option — the paste only adheres to hair, not skin, making it the gentlest choice. Hard wax is best for coarse hair and smaller, sensitive areas like the bikini zone, underarms, and face, as it hardens around the hair and lifts without pulling on skin. Soft wax (strip wax) is the most efficient option for large body areas like full legs, arms, and back — it covers more surface area quickly. Threading is the gold standard for precise facial shaping, especially eyebrows, upper lip, chin, and sideburns — no chemicals or heat involved, making it safe for clients on retinoids or with acne-prone skin. During your visit to Veloura, our estheticians will assess your skin and recommend the best approach.

Treatment times vary by area. A lip or brow service takes about 10-15 minutes, while full legs may take 30-40 minutes. Full body packages can take up to 2 hours. Exact durations are listed alongside each service on our booking page.

Absolutely! You can mix sugaring, waxing, and threading services in a single appointment. Our booking system will automatically calculate the total duration and price for your selected combination.

Yes, we offer full body packages for each service type — sugaring, soft wax, and hard wax. These packages cover everything from face to legs at a bundled price, saving you both time and money compared to booking individual areas.

For best results with any hair removal method, your hair should be at least 1/4 inch (6mm) long — that is roughly 2-3 weeks of growth after your last shave. This length allows the sugaring paste, wax, or thread to grip the hair properly and remove it from the root. If your hair is shorter than 1/4 inch, the product may not grip effectively, leading to incomplete removal and the need for a repeat session. If your hair is longer than 1/2 inch, there is no need to worry — our estheticians at Veloura can trim it to the optimal length before your treatment begins. We recommend avoiding shaving between appointments to maintain consistent hair growth cycles, which leads to finer and sparser regrowth over time.

Gently exfoliate 24-48 hours before your appointment to remove dead skin cells and help prevent ingrown hairs. However, avoid exfoliating on the day of your treatment as it can make your skin more sensitive.

Avoid sun exposure, tanning beds, retinol products, and heavy moisturizers for 24 hours before your appointment. Skip caffeine and alcohol on the day of — they can increase skin sensitivity. Also avoid shaving between appointments.

After your session, avoid hot baths, saunas, tight clothing, and direct sun exposure for 24 hours. Apply a gentle, fragrance-free moisturizer. Begin gentle exfoliation 48 hours after treatment to prevent ingrown hairs.

Booking an appointment at Veloura is simple and takes less than two minutes. Visit our website at velourasugarwax.ca and click "Book Now." You will see our full menu of sugaring, waxing, and threading services with prices in CAD. Select the services you need — you can mix different service types in one visit. Next, choose a date and available time slot that works for you. Our calendar shows real-time availability so you can see exactly which slots are open. To confirm your booking, verify your phone number or email with a one-time code — no password needed. You will receive a confirmation with your appointment details, and you can manage or reschedule your booking anytime through your dashboard. We are open 7 days a week from 9 AM to 9 PM.

Yes, you can reschedule or cancel your appointment through your dashboard. We kindly ask for at least 24 hours notice for cancellations so we can offer the slot to another client.

We recommend booking 2-3 days in advance, especially for weekend slots. However, same-day appointments may be available depending on our schedule — check the booking page for real-time availability.

Currently, bookings are tied to individual accounts. If you would like to gift a service, please contact us directly and we will be happy to help arrange it.

Yes, hair removal at Veloura is safe for sensitive skin. We offer multiple methods specifically suited for reactive or delicate skin types. Sugaring is our gentlest option — the paste is made from just sugar, lemon, and water with no chemicals, resins, or fragrances. It adheres only to the hair (not the skin), which dramatically reduces irritation, redness, and the risk of allergic reactions. Sugaring is also safe for clients with eczema or keratosis pilaris. For facial areas, threading is another excellent choice for sensitive skin — it uses only a cotton thread with no products touching your skin at all, making it ideal for clients on retinoids, with rosacea, or acne-prone skin. We always recommend letting our team know about any skin sensitivities, allergies, or medications before your treatment so we can tailor the approach to your needs.

Mild redness is normal and typically fades within a few hours. We apply soothing products after each treatment to calm the skin. If you have very sensitive skin, we recommend sugaring as the gentlest option.

Please inform us of any skin conditions, allergies, or medications (especially retinoids or blood thinners) before your appointment. Certain conditions may require a patch test or an alternative treatment method.

Preventing ingrown hairs after sugaring, waxing, or threading requires a consistent aftercare routine. Wait 48 hours after your treatment before starting any exfoliation — your skin needs time to recover. After that, gently exfoliate the treated area 2-3 times per week using a soft scrub or exfoliating mitt. This removes dead skin cells that can trap hair beneath the surface. Keep the area moisturized daily with a lightweight, fragrance-free lotion to maintain skin elasticity. Avoid wearing tight clothing over treated areas for the first 24-48 hours, as friction can push hairs back under the skin. Most importantly, do not shave between appointments — shaving creates blunt hair tips that are more likely to curl inward. With regular treatments at Veloura, your hair grows back finer and softer over time, which naturally reduces the likelihood of ingrown hairs.

Yes, all prices displayed on the Veloura website are in Canadian dollars (CAD). This includes individual service prices, full body packages, and any promotional pricing. Applicable taxes (HST) will be added at the time of payment at the salon. We accept all major credit cards, debit cards, and contactless payments. Prices are transparent and listed alongside each service on our sugaring, waxing, and threading pages — there are no hidden fees. If you combine multiple services in one booking, the total is calculated automatically. We also run periodic promotions, so check our homepage or ask at reception for any current offers.

We offer full body packages that provide savings compared to booking each area individually. Check our services page for current pricing on all packages.

We accept all major credit and debit cards, as well as contactless payments. Payment is collected at the salon after your service is completed.

We do not charge a cancellation fee if you cancel at least 24 hours before your appointment. Late cancellations or no-shows may be subject to a fee at our discretion.